Lotus OS

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Terms of Service

Last updated: October 11, 2026

These Terms of Service ("Terms") govern your access to and use of the websites, software and services offered by Grupo Mozzaca LLC, a Florida limited liability company doing business as Lotus Media ("Lotus", "we", "us"), including the Lotus OS platform, Lotus Link, Lotus Studio and Lotus Direct (together, the "Services"). By creating an account, signing an order form or using the Services, you agree to these Terms on behalf of yourself and the organization you represent ("Customer", "you").

1. The Services

  • Lotus Link connects to advertising accounts you own (such as Google Ads and Meta) to audit performance, send alerts, produce reports and, at the levels you choose, apply changes you approve.
  • Lotus Studio lets agencies manage their own clients in a dedicated, branded workspace on Lotus OS.
  • Lotus Direct is a managed service in which Lotus plans, buys and optimizes media for you under a separate order or media services agreement.
  • Media packages (programmatic, connected TV, digital out-of-home and other inventory) are sold under an insertion order and, where applicable, Lotus's Programmatic Media Services Agreement.

Where a separate signed agreement or order form exists, it prevails over these Terms for the matters it covers.

2. Accounts and access

You must provide accurate information, keep your credentials secure and are responsible for activity under your account. Agency customers are responsible for the users they invite and for obtaining their own clients' authorization to connect advertising accounts to the Services. We may require multi-factor authentication for administrators.

3. Your advertising accounts and platforms

Advertising accounts you connect remain yours. You authorize Lotus to access them through the official APIs of each platform, with the permissions you grant, solely to provide the Services. You remain responsible for your ads, your spend on each platform and compliance with each platform's policies. Platform fees and media costs in your own advertising accounts are billed by the platforms directly to you, unless a separate agreement states otherwise. Lotus is not responsible for actions taken by third-party platforms, including account restrictions, policy decisions or outages.

4. Changes Lotus applies for you

At the "Optimize" level, changes are applied only after you approve them. At any automated level, changes are applied only within the rules and limits you configure. You can revert applied changes from the platform history and can disconnect any account at any time.

5. AI features and credits

Some features use artificial intelligence ("AI Features"), such as the assistant, plan generation, narrative reports and audits. AI Features consume credits.

  • Plans include a monthly credit allowance that expires at the end of each billing month. Purchased credits expire 12 months after purchase.
  • When credits run out, AI Features pause until you buy more credits or your next billing month begins. Essential operations (rules, pacing, safeguards, alerts and standard reports) continue to run and never consume credits.
  • You may set up automatic top-ups with a monthly limit you choose.
  • AI outputs can be inaccurate. You are responsible for reviewing outputs before relying on them; changes to your campaigns are applied only as described in section 4.
  • We may adjust the price of credits with 30 days' notice if our AI providers change their prices.

6. Fees, billing and payment

Prices are listed on our Pricing page or in your order form, in US dollars and excluding taxes.

  • Payment methods. We accept automatic bank debit (ACH), bank transfer and credit or debit card.
  • Automatic payment method required. To activate a Lotus Studio or Lotus Link account you must keep a valid automatic payment method (bank debit or card) on file, even if you usually pay by bank transfer.
  • Lotus Link subscription. Lotus Link plans are billed monthly in advance. Your first month is charged when you save your automatic payment method, and your account is activated once that payment is confirmed; if it fails, the account is not activated. Your subscription then renews automatically every month on the same day of the month as your first payment (or on the last day of shorter months), and we charge your payment method on file. Plan credits are valid until the end of each paid month. During early access we do not charge a subscription: before billing starts we will tell you the price and ask you to confirm, and you can decide then whether to continue.
  • Lotus Studio subscription. Lotus Studio plans are billed monthly in advance on the same basis, starting when Lotus approves your agency. The one-time setup fee is billed with your first month and is non-refundable. Additional clients above your plan's limit, where your plan allows them, are billed monthly in advance.
  • Platform fees apply only to ad accounts set to the Optimize or Autopilot level. They are calculated automatically from the monthly spend we read from your connected accounts through each platform's API (for example, the Google Ads API) and billed in the first days of the following month. Accounts at the View level pay no platform fee. Amounts up to USD 3,000 are charged automatically; larger amounts are invoiced with 15 days to pay. If an invoice remains unpaid after 15 days, we will charge your payment method on file.
  • Late payment. If a payment fails, your account becomes read-only from day 16 after the due date: synchronization, alerts and safety rules keep running, but AI Features, new campaigns, new clients or connected accounts, and purchases are not available. From day 31 your account is suspended: Lotus OS stops synchronizing your accounts. Your account returns to normal as soon as the overdue amount is paid. Overdue amounts may accrue interest at 1.5 % per month or the maximum allowed by law, whichever is lower.
  • Taxes. You are responsible for all applicable taxes other than taxes on Lotus's income, including any withholding, in which case you will provide the official receipt.

7. Term and cancellation

Lotus Studio requires a minimum term of 12 months, renewing automatically for 12-month periods unless either party gives 30 days' notice before renewal. Amounts overdue under a Lotus Studio subscription remain payable, including after termination.

Lotus Link subscriptions are month-to-month. You can cancel at any time from Billing in Lotus Link, without contacting us. Cancellation takes effect at the end of the month already paid: until then you keep full access, and no further charges are made. If you cancel during early access, before your first payment is confirmed, or while a payment is overdue, cancellation takes effect immediately; if a payment is overdue, your account is closed and the overdue amount is waived. When cancellation takes effect, Lotus OS revokes its access to your Google account and stops reading your advertising accounts; the data it read through the Google Ads API is deleted 30 days later, as described in our Privacy Policy. We also remove your payment method from our payment processor and keep billing records as required by law.

Fees already paid are non-refundable except where required by law.

8. Your data and ours

You own the data you provide and the data in your connected advertising accounts ("Customer Data"). You grant Lotus a license to use Customer Data to provide, secure and support the Services. You also grant Lotus the right to use Customer Data in aggregated and de-identified form, which does not identify you, your clients or any individual, to create benchmarks, improve the Services and develop new products. For data received from Google APIs, Lotus uses it in aggregated and de-identified form only to operate and improve the Services, never shares it outside Lotus in that form, and includes results derived from it in benchmarks only if you have given the separate, optional authorization described in our Privacy Policy, and only for as long as you keep it in place. Lotus owns the Services, its software, models, rules, benchmarks and all improvements. Our Privacy Policy explains how we handle personal information.

9. Acceptable use

You may not use the Services to violate law or platform policies, run deceptive or prohibited ads, attempt to access other customers' data, reverse engineer the Services, overload them, or resell access except as expressly permitted for Lotus Studio agencies.

10. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for purposes of these Terms.

11. Warranties and disclaimers

We will provide the Services with reasonable skill and care. Except as stated in a signed agreement, the Services are provided "as is", and we do not guarantee specific advertising results, platform approvals or uninterrupted availability.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, consequential or lost-profit damages, and each party's total liability under these Terms is limited to the amounts paid or payable by you to Lotus in the 12 months before the claim. These limits do not apply to your payment obligations or to either party's indemnity obligations.

13. Indemnity

You will indemnify Lotus against third-party claims arising from your ads, products, Customer Data or breach of platform policies. Lotus will indemnify you against third-party claims that the Lotus OS software, as provided, infringes their intellectual property.

14. Changes, suspension and termination

We may update these Terms with notice by email or in the app; continued use after the effective date means acceptance. We may suspend access to protect the Services, other customers or platforms, or for non-payment as described above.

15. Governing law

These Terms are governed by the laws of the State of Florida. Disputes will be resolved in the state or federal courts of Miami-Dade County, Florida.

16. Contact

Grupo Mozzaca LLC (DBA Lotus Media), 2180 Brickell Ave, Unit 1, Miami, FL 33129, USA · support@lotusmedia.ai · billing@lotusmedia.ai